Data deletion instructions

You can request deletion of personal data held by Haqiqi, operated by KG Tech, whether you are a merchant, an authorized account user, or a customer who received a review request. You do not need to log in to submit a request.

How to request deletion

1. Email [email protected] with the subject “Haqiqi data deletion request”.
2. Include the store name or URL and the account email or WhatsApp number associated with the data. A customer may also include an order or review reference if available. Describe whether you want a particular review, account, WhatsApp integration data, or all personal data associated with you deleted.
3. We verify the request using only information needed to identify the data and confirm your authority. Do not send passwords, access tokens, payment details, or identity documents unless we separately explain why a specific additional verification step is necessary.

What happens next

We reply by email, clarify the scope where needed, and handle verified requests without undue delay in accordance with applicable law. The request can cover account/contact data, customer information associated with you, review responses and submitted media, and integration information where applicable. We confirm completion or explain any lawful retention requirement or limitation. We may coordinate customer requests with the relevant merchant, and preserve information belonging to other people or businesses.

Disconnecting Meta and WhatsApp

Merchants can disconnect WhatsApp through the Haqiqi dashboard. You can also remove Haqiqi’s access in the applicable Meta Business Integrations or business settings. Removing access stops the authorization but does not automatically erase data already stored by Haqiqi; email us to request that deletion.

Reviews published elsewhere

A review or media already synchronized to Salla or published in a store may also need removal by the merchant or that platform. Haqiqi’s deletion does not automatically remove records independently held by Meta, WhatsApp, or Salla. Tell us if your request concerns a published review so we can coordinate the appropriate next steps.

Read the full privacy policy for information about data use, sharing, and retention.